You can return a product to us for a full refund, minus the cost of shipping, within 60 days of receiving your order, and only if the product is returned completely unopened and unused.
Used devices can be returned within 60 days for a refund minus the cost of shipping and any opened gel or cream jar.
In order to be eligible for a refund, you must email us at to receive your RAN (Return Authorization) and return instructions.
Please note that you, the customer, are responsible for the cost of shipping returned products back to us.
If your item is defective or damaged, we will be happy to repair or replace it. If your product is in need of return for repair, please visit our Warranty page for further information.
Please note that we are not responsible for any delays in delivery caused by Customs inspections in the recipient's country, nor are we responsible for any Customs duties, VAT, or sales tax charges you may be charged upon delivery.
Please note that disposable lamp cartridges for Silk'n and ME devices are not covered under the terms of 1-Year Manufacturer's warranty.
Please note that TriPollar Stop Preparation Gel is not covered under the terms of the 2-Year Manufacturer's warranty.
Only the original purchaser of the product is entitled to initiate the Warranty. If your product is in need of replacement or repair, please do not hesitate to email us at You will be required to describe your concern with the product, along with a receipt or invoice of your purchase, confirming your name, order number and date of purchase.
If you need to ship a product back to us for return or repair, be sure to contact us and receive an official Return Authorization Number (RAN) and to follow the return instructions you will be given to guarantee the product's safe arrival to our facility. Any damages to the product caused during shipping are not covered under the terms of this Warranty.